Resume
Name: Zhou Heng
Gender: Male
Cell: 15821661982
Email : jackyzhouheng@gmail.com
Self Assessment:
I have more than 8 years of business analyst and project management experience of various activities including requirement analysis, project estimation, project planning, quality control, client delivery, etc. I learned PMP knowledge and methodology and actively apply to the procedures to provide more efficient and effective service.
I also have vast development experience with a good knowledge of Java/J2EE platform ,Database and other technical expertise which will I believe benefit to translation from business area to technical area and communications with development team.
I'm a self-starter with great responsibility for own actions and results, also a good team worker and an work under hard pressure and multi-task environment.
Objective:
Take a challenging role and Focus on business operations as Business Analyst. Give efficient and effective solutions that would help the organization to achieve the best in business. Value-add to business and organization by providing my sufficient experience in both project management and development work.
Education:
l Bachelor of Computer Science, Shanghai Jiaotong University, 2003
Skills:
l Experience in Project Management, Business Analysis and Modeling
l Experience and Expertise in System design and development work
l Experience in working with various tools like OOD, UML which are used for requirements analysis in business.
l Experience in working within a virtual team.
l Good written and oral English skill
Expertise:
l Knowledge and Methodology of Project Management, with certificate of PMP.
l J2EE developing tools and knowledge, such as Spring,Struts, etc.
l Database such as Oralce, MsSql, DB2, etc.
l OOD, UML, and related knowledge & tools on Business Objects.
l Skills of Microsoft Office products.
Work History:
IBM, Shanghai Team Leader (Jun.2012 - Jul.2013 ) Responsibilities:
As a Team Leader I was involved in various business operations and assisted project manager in managing and planning time against multiple projects and priorities，and deliver on time according to project schedules. Involved in coordinating with cross function internal teams on projects and Organizing project meetings and workshop. I also took part in the mentoring team members on process and engineering best practices, planning software platforms, setting architectural direction and designing high availability solutions for production software.
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Chainsinn, ShanghaiProject Manager (Jul 2007 - Jun 2012) Responsibilities: I took the coordination, management of all activities throughout the organization. I took the responsibility of monitoring program and project plans, dependencies, key milestones and identify at risk items and assist when needed. I also supported all stages of all SDLC and worked closely with the QA Team, Producers, System Engineers, other internal and external partners to deliver solid applications and smooth product launches. -------------------------------------------------------------------------------------------NbEport, Ningbo Business Analyst and Developer(Jul 2003 - Jun 2007) Responsibilities: I was involved in information gathering and classifying, analyzing the information collected, documenting the BRD and FSD requirements and also reengineering of business process. I did lots of development work and quality control tasks including making test plans,write test cases of the business process or application and coordination with development team of quality control.
Project Experience:
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CPIC A2, Shanghai
Description: A reconstructed insurance industry solution Role: Team Leader (Jan. 2013 - Jun. 2013 )
Responsibilities:
I took charge of the technical work of redesigning the service interface and optimizing the service maintenance. I was involved in various business operations and helped the organization to achieve cost-effective production with increased quality, efficiency and satisfied customer service. With my rich experience of similar business, I add value to to internal business users by providing advice on best practices in the system design and use.
I also provide other service including:
l Assist team with technical support
l Assist client with system set-up and business practice optimization
l Prepare training materials and conduct user training
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Quick Payment Solution of Suning Coc, Nanjing
Description: Payment solution of a famous domestic e-business site.
Role: Team Leader (Jun. 2012 - Dec. 2012 ) Responsibilities:
As a Team Leader I assisted in managing project estimation, project planning, resource planning, risk management, change management and communication process.
Due to the strict standards of financial domain I was also involved in the test procedure and activities, including:
l Reviews test specifications for all test phases to ensure complete test coverage, traceability to the requirements
l Ensure Testing Service team provide daily report and defect management efficiency
l Provides feedback for requirements quality improvement
I also took the responsibility of obtaining sign off on system readiness for Client delivery. Also ensured system end to end delivery as designed and bring the project to an orderly close.
-------------------------------------------------------------------------------------------Ebuycity E-business solution, Shanghai
Description: A e-business solution of online fashion sales with on-going promotion activitiesRole: Project Manager (Sept. 2008- Jun. 2009) Responsibilities:
I took the responsibility of requirement management process for the rapidly changed requirements, including followings:
l Makes recommendation whether or not to proceed with a requirement change
l Manages requirements changes early in the project to minimize risk to the product scope, schedule and cost
l Work with Suppliers to creates the structure for requirements traceability
l Issues Management and Tracking - Builds a repeatable change management process
I also participated in technical design and development work.
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Okbig E-business Solution, ShenZhen
Description: A e-business solution of online fashion sales to provide a overall and value-added service to customers
Role: Project Manager (Nov. 2007- Aug. 2008) Responsibilities:
In this project I took the coordination, management of all activities throughout the organization.
One of the greatest challenge of this complicated project is coordinate with many partners including some overseas team.Take the subsystem of online try-on for example, we coordinated with a Korean team on requirement collection and analysis, business and data modeling, system integrated test and client delivery work.
I did take great effort to the communication work among different roles of the whole project team.I also took charge of delivery work such as preparing and conducting system demonstrations,training, etc.
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Ningbo Free Trade Zone System 4th Edition, Ningbo Description: A reengineered supervion system of local custom.
Role:Business Analyst & Developer (Jul. 2006- Jun. 2007)Responsibilities:
I took the responsibility of business process reengineering for having got a detailed understanding of the system’s previous version. My work involved identifying new process, finding out gaps in existing process and I contributed a lot in converting the requirements into effective business design.
I was also involved in design and development work of this new version, and also facilitated and coordinated with the business user testing team in test plan writing and review/approval for all test phases.
-------------------------------------------------------------------------------------------Ningbo Eport, NingboDescription: A integrated e-platform to provide one-stop government service to importing and exporting business.
Role:Business Analyst & Developer (Dec. 2004-Jun. 2006) Responsibilities:
I participated in various requirement related activities of the project like information gathering and clarifying, analyzing the information gathered, documenting the business or functional requirements.
These requirement work helped me to prepare test supporting work such as writing test planes and test cases of the business process or application which was used by functional team as well as development team for doing a detailed testing on the business application.
I was also involved in development work and coordinated with overseas supplier which provided middleware service to our EDI platform.