When talking about CRM middleware performance, what would you think of?
Data volume, yes, CRM as a complex installation, it could be connected with either backend system such as R/3 or ECC system. Going outside, it is also possibly connected with upward systems such as BI, or XI to external system. In mobile enabled landscape, it would also triggers data exchange between CRM and exchange server (Groupware server) or mobile clients. In any one of above scenarios, it would be possible that data volume might be increase suddenly in a short time, maybe not because of CRM system itself, not triggered by the business processes done in CRM, but from external.
Resource shortage? Data distribution? Might be. This kind of performance bottleneck somehow is easiler to find and solve. Configue with more servers…change the logon group or RFC server configuration…Open you mind and check it out.
Mass change. Actually it is not a specific scenario. It would be origionally just a major data change. No general answer that how many is a ‘Mass’. It could also happen in CRM itself. For the replication model, or in a territory management scenario. Maybe we could define a level that ‘thousands of data change’ in a short time is a Mass change, but for customers who has really huge business and really great landscape installed with dozesns of instances, this number could be only a daily data, for them, maybe ‘tens of thousands’ is the real benchmark for ‘mass change’.
(to be continued)