网易七鱼智能客服系统使用心得

最近工作中，需要用到一套在线客服系统，经过比较，发现网易七鱼智能客服系统还是挺不错的，现将使用心得整理如下:

使用步骤:

一、打开官网

网易七鱼智能客服   http://qiyukf.com/

二、注册账号

三、登录后台

四、常见问题

网易七鱼Web开发指南  http://qiyukf.com/newdoc/html/Web_SDK_Guide.html

消息接口文档  http://qiyukf.com/newdoc/html/message_interface.html

五、demo展示

<!DOCTYPE html>
<html>
<head>
    <meta charset="utf-8">
    <title>网站接入客服</title>
    <style>

        body {
            height: 3000px;
        }

        /*隐藏原有的图标*/
        #YSF-BTN-HOLDER {
            display: none;
        }

        .m-confirm {
            width: 67px;
            position: fixed;
            top: 50%;
            right: 0px;
            background-color: #fff;
            font-size: 12px;
            color: #fff;
            margin-top: -122px;
            z-index: 9999;
        }

        .m-confirm p {
            margin: 0;
        }

        .m-confirm .online:hover, .tel:hover {
            background: #45a4ec;
        }

        .online {
            height: 99px;
            border-bottom: 1px solid #8dc7ff;
            cursor: pointer;
            background: #2594e9;
            display: flex;
            flex-direction: column;
            align-items: center;
        }

        .i-sprite-1 {
            background: url("./img/online.png") no-repeat center top;
            width: 25px;
            height: 25px;
            margin: 28px 0 8px 0;
        }

        .tel {
            height: 99px;
            border-bottom: 1px solid #8dc7ff;
            position: relative;
            cursor: pointer;
            background-color: #2594e9;
            display: flex;
            flex-direction: column;
            align-items: center;
        }

        .i-sprite-2 {
            background: url("./img/telephone2.png") no-repeat center top;
            width: 25px;
            height: 25px;
            margin: 28px 0 8px 0;
        }

        .tel .content {
            width: 138px;
            height: 43px;
            background: url("./img/telephone.png") no-repeat;
            background-size: 138px 43px;
            position: absolute;
            opacity: 0;
            top: 27px;
            left: -147px;
            z-index: 9999;
        }

        a:hover .content {
            opacity: 1;
        }

        .tel .content {
            color: #333333;
            font-size: 16px;
            display: flex;
            align-items: center;
            padding-left: 10px;
        }

        .top {
            height: 35px;
            background-color: #dbdbdb;
            cursor: pointer;
            display: flex;
            flex-direction: column;
            align-items: center;
            padding-top: 8px;
            font-weight: 900;
            opacity: 0;
            transition: opacity 1000ms;

        }

        .top:hover {
            background: #e6e6e6;
        }

        .i-sprite-3 {
            background: url("./img/top.png") no-repeat center top;
            width: 67px;
            height: 6px;
        }

        .top p {
            color: #666;
            font-weight: bolder;
            height: 20px;
            margin-top: 5px;
        }

    </style>
</head>
<body>

<h1>客服DEMO</h1>

<div class="m-confirm">
    <a class="online" onclick="ysf.open();">
        <i class=" i-sprite-1"></i>
        <p>在线咨询</p>
    </a>
    <a class="tel">
        <i class="i-sprite-2"></i>
        <p>电话咨询</p>
        <div class="content">
            <p>400-888-1234</p>
        </div>
    </a>
    <a class="top" id="top" onclick="pageScroll()">
        <i class="i-sprite i-sprite-3"></i>
        <p>TOP</p>
    </a>
</div>

<!--客服聊天接入代码-->
<script src="https://qiyukf.com/script/9c6f0b24f2440c442569e7e5195f7ccf.js" defer async></script>
<script type="text/javascript">

    //返回顶部
    var oTop = document.getElementById("top");
    var scrolldelay;
    function pageScroll() {
        window.scrollBy(0, -100);
        scrolldelay = setTimeout('pageScroll()', 15);
    }
    window.onscroll = function () {
        var scrolltop = document.documentElement.scrollTop || document.body.scrollTop;
        if (scrolltop > 300) {
            oTop.style.opacity = 1;
        } else {
            oTop.style.opacity = 0;
        }
        if (scrolltop == 0) clearTimeout(scrolldelay);
    }

</script>
</body>
</html>

源码地址  http://pan.baidu.com/s/1gfknJqV  密码: h8c7

六、demo截图

与机器人聊天

用户与人工客服聊天

人工客服操作界面

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原文地址：https://www.cnblogs.com/chenyablog/p/6962357.html