1. Business Analytic Applications
Data Analytics
Also referred to as 'Business Analytics' or 'Business Intelligence'
Although basic reporting capabilities have been built into ERP systems since their inception, there is increasing interest in making better use of existing data captured through ES
In addition, social media has provided a new rich source of data that organisations are hoping to tap into. This data is typically unstructured, textual (e.g. conversations on Twitter and Facebook, customer service logs in CRM systems,etc.) and requires new analysis approaches.
More recently, there has been a surge in emerging firms and technologies in the 'big data' space
Data Warehouse
A data warehouse is a database of corporate data (structured information) used for reporting, data analysis and management decision making.
- A central repository of data created by integrating data from various enterprise systems.
- Store current and historical data
- Used for creating management reports for senior management reporting such as annual and quarterly comparisons and for day to day monitoring of business performance.
2. Business Intelligence
Scope and Objectives
Scope
The scope of BI is to provide universal access to authentic, accurate and timely management information to assist decision making. It therefore impacts on all stakeholders, functions and systems.
Objective
The BI objective is to deliver capability to manage multifaced operations through:
-Informed decision making
-Operational visibility
-Management and Monitoring of KPI's
The BI strategy therefore identifies the governance, functional requirements, activities, and resources required to achieve these objectives in a specified time-frame.
The BI Dashboard (multidimensional views)
A BI Dashboard or OLAP dashboard is a visual display with two or more reports and/or graphs on a single computer screen. BI Dashboards are used by all levels of management to get an overall picture of various aspects of the business in a single concise format. The data that is visualized in the dashboard may or may not come from the same data source.
BI Business Architecture
The development and delivery of BI capability is defined in the business architecture and flows from strategy.
Strategic Priorities (measured by) KPI's (supported by) Information Architecture (supporting) Process (held in) Applications
Types of Reporting
To meet the needs of stakeholders all types of reporting and analysis are required from description reports for running the business to predictive reports for load planning.
Data Domains and Data Quality
Master Data: Needs to be synchronized
Reference Data: Must handle change over time
Analytic Data: Must make reporting easier
Event Data: Must be validated and audited
Single Platform Dependency
The Data Warehouse is the integration hub for all synchronization and Data Quality reference and baseline work.
Dashboard Development Approach
Methodology for Dashboard development projects.
Analyze-Design-Configure-Deploy-Operate
3. Enterprise Content Management
Observations
-Emerging discipline of ECM
-Current Vendor offerings based on legacy capability
-Convergence in Infancy
-Watch this space
-Business has commenced the adoption process
Corporate Portal
Portals
-Single entry point applications that integrate access to information and applications to enhance decision support and productivity.
-Navigation services site where people find information, launch applications, interact with corporate data & net sourced content and identify collaborators.
-Functionality varies from access to unstructured data to supporting collaborative processes.
Current state
Many companies have adopted the 'Thousand Flowers approach'.
From multiple data sources to an integrated portal solution.
Content Management
What is it?
The management of the life cycle of documents:
Create;
Store;
Access
Whilst they have value to the business.
Destroy at end of useful life
Publishing of Organisational content
Intranet/ Extranet
Requires Governance Process
-Create
-Review
-Quality Assurance (reliable)
-disposal and Archive
Requires effort to maintain
Document Management
Document are recorded communication with recognizable structure, on any medium, intelligible without any further processing except for on the screen or on the printed page.
Document Management Lifecycle
Whatever the model used, documents must be correctly administered throughout their lifecycles.
Creation-Distribution-Retention-Destruction
Document&Records Management
Concerned with managing the life cycle of documents through
-Creation
-Classification Authoring Document Records
-Storage
-Access Create Active Inactive
-Transfer
-Disposal
Records Management
Business Compliance Capability
Records Management is concerned with managing both electronic and paper documents providing evidence of agency or individual functions, activities or transactions
To be evidence a record must have content, context and structure, and be a part of a record keeping system
The RM lifecycle
-accession
-retention & disposal schedules
-privacy
-accessibility
-future-safe format of storage